The most important resource in a company is the human resource, which is considered to be the heart and soul of an organization. Efficiently managing your workforce will assure higher productivity in your business. The increasing need for cost-effective processes and methods to resolve the inefficiencies in an organization has made businesses realize that the need of the hour is workforce management.
Workforce management is all about assigning the right people with the right skills to the right task at the right time. The amount of work may vary from day-to-day; therefore, balancing work volume and resources to achieve a desired quality of service is the essence of workforce management.