Sales Force Automation (SFA) is a specialized application of Customer Relationship Management (CRM). SFA is essentially an attempt to automate the functions performed by a companies sales team as much as feasible.
Sales Force Automation systems can be provided as either on demand or on premises software applications depending on the requirements of the business. The former is generally best for a fast roll out, the later requires far more work up front but is generally more customizable. Organizations implementing SFA solutions ought to keep in mind that while they’ll automate many tasks, thus saving time and money, they can not provide an simple answer for poor sales. Companies really should also be conscious of the reality that appropriate training in this system is indispensable.